Vision
Empowering Lives, Enriching Communities
Stehlin-Reid envisions a world where individuals with disabilities are empowered to live fulfilling, independent lives, with access to the support and resources they need to thrive within their communities. Our commitment is to create inclusive environments that celebrate diversity and foster personal growth.
Values
Empowerment
We believe in empowering individuals to make choices about their lives, promoting autonomy and self-determination.
Inclusivity
Our services are designed to embrace diversity, ensuring everyone has equal opportunities to participate in community life.
Collaboration
We work closely with participants, families, and the community to deliver customized care that aligns with individual goals and aspirations.
Respect
Respect for each person’s dignity, choices, and rights is at the core of our approach, ensuring a respectful and supportive environment for all.
Innovation
We are committed to continuous improvement and innovation in our services, embracing new technologies and ideas to enhance care and support.
Integrity
Our actions are guided by honesty and transparency, fostering trust and confidence in our services and relationships.
About Our
Home Healthcare Services
We are dedicated to delivering exceptional home healthcare services, tailored to meet the unique needs of individuals and families. Our compassionate team of caregivers provides professional care, ensuring comfort, dignity, and quality of life.
Why Choose Stehlin-Reid?
Experienced Team
Our passionate and experienced team is committed to delivering
high-quality, personalised care that meets the diverse needs of our clients.
Holistic Approach
We believe in a holistic approach to care, addressing the physical,
emotional, and social aspects of health to support overall wellbeing.
Community Focus
Stehlin-Reid is deeply rooted in the community. We strive to build
strong, supportive relationships with our clients and their families.
Flexible and Responsive
We offer flexible care options tailored to the changing
needs of our clients, ensuring they receive the right support at the right time.
Get in Touch
Ready to learn more about how Stehlin-Reid can support you or your loved ones?
Contact us today to discuss your needs and explore our care options. Our friendly
staff are here to help you every step of the way.
Email: [email protected]
Visit Us: UNIT 4 , 5 Wedge Street S , Werribee, Melbourne Victoria 3030
5-Step Onboarding Process for Hospital-to-Home Care Participants
Step 1. Initial Contact and Assessment
Objective: Initiate contact and understand the participant's immediate needs.
Actions:
- Contact the participant or their representative within 24 hours of hospital discharge notification.
- Conduct a preliminary assessment via phone or in-person to identify urgent care needs and preferences.
- Collect essential information, including medical history, current condition, and support requirements.
Step 2. Develop a Personalised Care Plan
Objective: Create a tailored care plan focused on the participant's unique needs.
Actions:
- Collaborate with healthcare professionals, family members, and the participant to develop a personalised care plan.
- Outline required services, including personal care, medication management, and any assistive technologies needed.
- Set clear goals and expected outcomes to ensure all parties are aligned.
Step 3. Coordinate Services and Resources
Objective: Arrange for the necessary services and resources to be in place.
Actions:
- Schedule and coordinate visits from healthcare professionals such as nurses, therapists, or caregivers.
- Ensure any required equipment or home modifications are delivered and installed prior to the participant’s arrival.
- Establish communication channels among all caregivers and family members for seamless information sharing.
Step 4. Orientation and Introduction
Objective: Familiarise the participant and their family with the care process and team.
Actions:
- Introduce the care team to the participant and their family to build trust and rapport.
- Provide a detailed orientation on what to expect, including daily routines, emergency procedures, and contact information for the care team.
- Answer any questions or concerns to ensure everyone is comfortable and informed about the process.
Step 5. Monitor and Adjust the Care Plan
Objective: Continuously evaluate the effectiveness of the care plan and make necessary adjustments.
Actions:
- Conduct regular check-ins with the participant and family to assess satisfaction and address any evolving needs.
- Monitor the participant’s progress and make necessary adjustments to the care plan to optimize health outcomes and comfort.
- Provide ongoing support and resources, including access to additional services or specialists as required.
This onboarding process is designed to ensure a seamless transition from hospital to home care, providing participants with the support they need to regain independence and improve their quality of life. By focusing on personalized care and continuous communication, Stehlin-Reid can deliver efficient and effective home care services.
About Our
Home Healthcare Services
We are dedicated to delivering exceptional home healthcare services, tailored to meet the unique needs of individuals and families. Our compassionate team of caregivers provides professional care, ensuring comfort, dignity, and quality of life.
Our Services
Stehlin-Reid is committed to providing exceptional, individualised care and support services that empower participants, enhancing their independence, wellbeing, and quality of life within the community.
Supported Independent Living (SIL)
Specialist Disability Accommodation (SDA)
Community Access
Support (CAS)
Emergency Accommodation
Short Term Accommodation (STA)
Medium Term Accommodation (MTA)
Individual Living Options (ILO)
Community Nursing
Group Programs
Occupational Therapy (OT)
Positive Behaviour Support Planning (PBSP)
Community Nursing In Therapy
Speech Therapy
Physiotherapy
Frequently Asked Questions
Answers To Common Questions
What services does Stehlin Reid offer under the NDIS?
Stehlin-Reid provides a range of services, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Community Access Support (CAS), Emergency Accommodation, Short Term Accommodation (STA), Medium Term Accommodation (MTA), Individual Living Options (ILO), Community Nursing, and Group Programs.
How do I know if I'm eligible for your services?
Eligibility for services is generally determined by your NDIS plan. We can assist you in understanding your plan and determining which services you can access.
How is Stehlin-Reid different from other care providers?
We offer personalised, holistic care tailored to each individual's needs, emphasizing empowerment, choice, and community integration.
How can I get started with services at Stehlin-Reid?
Contact us via phone or email to schedule an initial consultation. We’ll discuss your needs and how our services can be tailored to support you.
What is Supported Independent Living (SIL)?
SIL provides 24/7 support designed to help individuals live independently while developing daily living skills in a shared environment.
What types of accommodations are available under SDA?
Specialist Disability Accommodation (SDA) offers custom-designed, accessible homes that cater to the specific needs of individuals with disabilities.
Can you explain Community Access Support (CAS)?
CAS focuses on facilitating participation in community activities, enhancing social skills, and promoting independence.
How quickly can you arrange Emergency Accommodation?
We prioritise rapid response for emergencies, aiming to provide immediate accommodation solutions to ensure safety and stability.
What activities are included in Short Term Accommodation (STA)?
STA includes a variety of recreational and social activities designed to provide an enjoyable and supportive temporary stay.
What is the difference between STA and MTA?
STA is designed for short-term respite, while MTA provides a stable environment during transitions to permanent housing.
How do Individual Living Options (ILO) work?
ILO offers flexible living arrangements tailored to your preferences, which can include living with family, friends, or shared housing.
What healthcare services are provided through Community Nursing?
Our community nursing team provides comprehensive healthcare, including health monitoring, medication management, and chronic disease management.
What types of group programs does Stehlin-Reid offer?
We offer dynamic programs focused on social interaction, skill development, and recreational activities to foster community engagement.
How does Stehlin-Reid ensure the safety and wellbeing of participants?
We implement stringent safety protocols and provide comprehensive support plans to ensure a safe and nurturing environment for all participants.
Can family members be involved in the care planning process?
Absolutely, we encourage family involvement in developing and reviewing care plans to ensure they meet the needs and preferences of the participant.
How does Stehlin Reid support participants in achieving their goals?
We work collaboratively with participants to set realistic goals and provide the necessary support and resources to achieve them.
What is the process for updating a participant’s support plan?
Support plans are regularly reviewed and updated in consultation with participants and their families to reflect changing needs or goals.
Are staff at Stehlin-Reid qualified and experienced?
Yes, our team comprises highly trained and experienced professionals dedicated to providing quality care and support.
How can I provide feedback or make a complaint?
We welcome feedback and take complaints seriously. You can contact us directly through our website, phone, or email to discuss any concerns.
What happens during the initial consultation?
During the initial consultation, we discuss your needs, preferences, and goals to formulate a personalized care plan that aligns with your NDIS funding and objectives.
We acknowledge the Traditional Custodians of the land on which we operate, the Wadawurrung people of the Kulin Nation. We pay our respects to their Elders past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples. We remain committed to a future built on mutual respect, understanding, and genuine reconciliation.
Contact Us
UNIT 4 , 5 Wedge Street S , Werribee, Melbourne Victoria 3030