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Frequently Asked Questions
Answers To Common Questions
What services does Stehlin Reid offer under the NDIS?
Stehlin-Reid provides a range of services, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Community Access Support (CAS), Emergency Accommodation, Short Term Accommodation (STA), Medium Term Accommodation (MTA), Individual Living Options (ILO), Community Nursing, and Group Programs.
How do I know if I'm eligible for your services?
Eligibility for services is generally determined by your NDIS plan. We can assist you in understanding your plan and determining which services you can access.
How is Stehlin-Reid different from other care providers?
We offer personalised, holistic care tailored to each individual's needs, emphasizing empowerment, choice, and community integration.
How can I get started with services at Stehlin-Reid?
Contact us via phone or email to schedule an initial consultation. We’ll discuss your needs and how our services can be tailored to support you.
What is Supported Independent Living (SIL)?
SIL provides 24/7 support designed to help individuals live independently while developing daily living skills in a shared environment.
What types of accommodations are available under SDA?
Specialist Disability Accommodation (SDA) offers custom-designed, accessible homes that cater to the specific needs of individuals with disabilities.
Can you explain Community Access Support (CAS)?
CAS focuses on facilitating participation in community activities, enhancing social skills, and promoting independence.
How quickly can you arrange Emergency Accommodation?
We prioritise rapid response for emergencies, aiming to provide immediate accommodation solutions to ensure safety and stability.
What activities are included in Short Term Accommodation (STA)?
STA includes a variety of recreational and social activities designed to provide an enjoyable and supportive temporary stay.
What is the difference between STA and MTA?
STA is designed for short-term respite, while MTA provides a stable environment during transitions to permanent housing.
How do Individual Living Options (ILO) work?
ILO offers flexible living arrangements tailored to your preferences, which can include living with family, friends, or shared housing.
What healthcare services are provided through Community Nursing?
Our community nursing team provides comprehensive healthcare, including health monitoring, medication management, and chronic disease management.
What types of group programs does Stehlin-Reid offer?
We offer dynamic programs focused on social interaction, skill development, and recreational activities to foster community engagement.
How does Stehlin-Reid ensure the safety and wellbeing of participants?
We implement stringent safety protocols and provide comprehensive support plans to ensure a safe and nurturing environment for all participants.
Can family members be involved in the care planning process?
Absolutely, we encourage family involvement in developing and reviewing care plans to ensure they meet the needs and preferences of the participant.
How does Stehlin Reid support participants in achieving their goals?
We work collaboratively with participants to set realistic goals and provide the necessary support and resources to achieve them.
What is the process for updating a participant’s support plan?
Support plans are regularly reviewed and updated in consultation with participants and their families to reflect changing needs or goals.
Are staff at Stehlin-Reid qualified and experienced?
Yes, our team comprises highly trained and experienced professionals dedicated to providing quality care and support.
How can I provide feedback or make a complaint?
We welcome feedback and take complaints seriously. You can contact us directly through our website, phone, or email to discuss any concerns.
What happens during the initial consultation?
During the initial consultation, we discuss your needs, preferences, and goals to formulate a personalized care plan that aligns with your NDIS funding and objectives.
We acknowledge the Traditional Custodians of the land on which we operate, the Wadawurrung people of the Kulin Nation. We pay our respects to their Elders past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples. We remain committed to a future built on mutual respect, understanding, and genuine reconciliation.
Contact Us
UNIT 4 , 5 Wedge Street S , Werribee, Melbourne Victoria 3030